Good to Know
Policies & Terms.
Last updated: May 2026 · All bookings are subject to these terms.
Booking & Payment
- A 25% deposit is required at the time of booking.
- The remaining balance will be charged approximately 3 weeks prior to arrival.
- Booking direct via our website guarantees our best available rate.
Check-In & Check-Out
- Direct bookings: check-in from 2pm, check-out by 11am.
- Third-party bookings: check-in from 3pm, check-out by 10am.
- Late check-in arrangements can be made — please contact us in advance.
Cancellation
- Cancellation policies vary by rate type and booking channel.
- For direct bookings, please contact us as early as possible if you need to cancel.
- The Rosedene reserves the right to charge the full booking amount for late cancellations or no-shows.
Children
- Children aged 4 and above are welcome.
- We are unable to accommodate children under 4 years of age.
- Family rooms are Room 8 and Room 11.
Pets
- Pets are not accepted during the main season (March to October).
- Small dogs may be considered outside the main season — please contact us before booking.
Smoking
- The Rosedene is a strictly non-smoking property throughout.
- Guests found smoking will be charged a deep-cleaning fee and may be asked to leave.
Parking
- Free street parking on Arvon Avenue — no restrictions.
- There is no private car park.